Privacy Policy

We collect information that helps us operate the Platform, verify reviews, and improve user experience.

• Name

• Phone number (for SMS verification)

• Email address (if you create or activate an account)

• Reviews, ratings and comments

• Images you upload

• Event submissions (organisers only)

• Advertising enquiries

When you use Pech Pechoo, we may collect:

• Device information

• IP address

• Browser type

• OS and device identifiers

• Usage data (pages visited, time on page, clicks)

• Notification or push notification tokens

• App diagnostics, crash information, and technical logs

• Authentication information provided through supported sign-in services

• Other device or app identifiers used by the Platform or its service providers

We may receive information from:

• Event organisers

• Publicly available event sources

• Ticket providers (only non-sensitive data like ticket page URLs)

• Analytics partners (Google Analytics, etc.)

We do not receive payment information or ticket purchase details.

We collect and use your information for purposes including:

• To operate Pech Pechoo

• To verify and publish reviews

• To prevent fraudulent or duplicate reviews

• To allow organisers to claim/manage events

• To allow users to create accounts

• To moderate reviews before or after publication

• To enforce our Terms & Conditions and guidelines

• To investigate complaints or legal claims

• To support defamation, fraud, and blackmail prevention

• To send SMS verification codes

• To contact you about your review if clarification is needed

• To respond to support or complaint enquiries

• To send platform updates, if you opt in

• To understand user behaviour and improve the Platform

• To optimise performance and design

• To prevent abuse or suspicious activity

Because Pech Pechoo hosts user-generated reviews, we must maintain a safe and accountable review system.

We may:

• Link your review to your internally stored phone number

• Ask you to verify attendance or identity if a complaint is received

• Keep moderation logs and review history

• Temporarily hide or remove content under our moderation policy

• Store previous versions of reviews for recordkeeping

Your publicly displayed name may differ from the name stored internally (e.g., first name + initial or an alias), depending on your privacy preference.

Your phone number is never displayed publicly.

Under the Privacy Act and APPs, we collect personal information where reasonably necessary for:

• Providing and operating Pech Pechoo

• Ensuring review authenticity

• Preventing fraud or misleading information

• Responding to complaints and legal processes

• Communicating with you about your account or reviews

We do not collect sensitive information unless required for verification and only with your consent.

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification

• Disclosure

This includes:

• Secure servers

• Encrypted data transmission (HTTPS)

• Access controls

• Moderation logs

• Regular platform security reviews

• Staff confidentiality obligations

Personal information is stored in Australia or in secure cloud environments.

We retain data as long as necessary for operational, legal, or account-related purposes.

We may share personal information with:

• SMS verification providers

• Cloud hosting providers

• Analytics tools

• Customer support tools

• Moderation or legal support providers

• Authentication providers

• Push notification providers

• App diagnostics or crash-reporting providers

Only if you submit a complaint or request organisational follow-up (optional)

Only with your consent

We may disclose information to authorities if legally required or reasonably necessary to:

• Respond to defamation complaints

• Investigate fraud or blackmail

• Prevent harm

• Comply with court orders or the law

If Pech Pechoo is sold or merged, data may be transferred as part of the assets.

We never sell personal information to marketers.

We use cookies and similar technologies for:

• Authentication

• Analytics

• Feature optimisation

• Remembering preferences

You may disable cookies in your browser, but some features may not work as intended.

You may request:

• Access to personal information we hold about you

• Corrections to inaccurate or outdated information

• Deletion of your account

Contact us at hello@pechpechoo.au to make a request.

We may require identity verification before making changes.

We retain:

• Review moderation logs

• SMS verification logs

• Account details

• Organiser submissions

• Complaints and takedown requests

for as long as necessary to:

• Enforce our Terms

• Maintain review authenticity

• Support dispute resolution

• Meet legal obligations

If you delete your account, we will delete or de-identify personal information and user-generated content associated with your account, including reviews, except where we are required or reasonably permitted to retain information for legal, fraud prevention, dispute resolution, moderation, or regulatory purposes. Where information must be retained, it will no longer be publicly associated with your account unless required by law.

Pech Pechoo is not intended for children under 13.

We do not knowingly collect personal information from children without parental consent.

Some service providers, including cloud hosting, authentication, analytics, SMS verification, and technical service providers, may receive or store personal information outside Australia, including in the United States and other jurisdictions where our cloud, hosting, and service providers operate.

We take reasonable steps to ensure overseas recipients handle personal information in accordance with applicable privacy requirements and standards consistent with the Australian Privacy Principles.

We may update this Policy from time to time.

The latest version will always be available on the Platform.

Continued use of Pech Pechoo constitutes acceptance of the updated policy.

For privacy questions, complaints, or access/correction requests, contact us:

📩 hello@pechpechoo.au

If you believe we have breached your privacy rights or the Australian Privacy Principles, please contact us using the details above. We will investigate your complaint and respond within a reasonable timeframe, typically within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).